Shipping Policy
🚚 Shipping Regions & Carriers
We currently ship to the following countries:
- Spain (ES)
- Italy (IT)
- Canada (CA)
- United States (US)
- Nigeria (NG)
- India (IN)
- Bangladesh (BD)
- Bhutan (BT)
- Other selected European destinations
Our orders are fulfilled via AutoDS and shipped using Hipshipper as our logistics partner.
📦 Shipping Options
- Free Shipping: Automatically applied at checkout.
- Standard Shipping (Hipshipper): A flat rate of €8.00 to €8.90, depending on the destination and item. This applies to most international deliveries.
You’ll see the shipping cost clearly displayed during checkout before completing your order.
⏱ Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| Spain | 24 - 48 hours |
| Europe | 2 – 5 business days |
| United States & Canada | 5 – 7 business days |
| Other Countries | 7 – 15 business days (depending on customs and logistics) |
Note: While we strive to meet the estimated delivery windows, shipping times may vary depending on external factors such as customs clearance or local courier delays.
📨 Delivery Issues
If your package hasn’t arrived within the expected delivery timeframe, please:
- Check your tracking info for updates.
- Contact our support team at hphomeandpaws@gmail.com
We’ll work with our logistics partners to resolve the issue as quickly as possible.
If you would like to track your order, visit our Order Tracking Page.